Refund policy

Effective Date: 03/03/2025

Thank you for shopping with Arizone.sa. We want to ensure a hassle-free shopping experience. Please read our Return & Refund Policy to understand your rights and our procedures regarding returns and refunds.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Returns must be initiated within 7 days of receiving the order.

  • Certain products, such as software, consumables, or customized items, may not be eligible for return.

2. Return Process

To initiate a return:

  1. Contact our customer support at ksa@arizone.com or (+966) 532676370 with your order details and reason for return.

  2. Our team will review your request and provide return instructions.

  3. Ship the item back to us using a reliable courier service (return shipping costs may apply).

  4. Once we receive the returned item, we will inspect it and process your refund or replacement.

3. Refund Policy

  • Approved refunds will be processed within 7 to 14 business days after receiving the returned item.

  • Refunds will be issued via the original payment method.

  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

4. Exchanges & Replacements

  • If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

  • We will arrange for a replacement or refund at no additional cost.

5. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used consumables (e.g., ink cartridges, paper, toners).

  • Software, digital downloads, or licensing keys.

  • Items marked as Final Sale or Non-Returnable on the product page.

6. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with the revised effective date.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

By shopping at Arizone.sa, you acknowledge and agree to the terms outlined in this Return & Refund Policy.